PHOTOS BY JODIE BRIM CREATIVE
Highly Trained Staff
Mountain Valley Hospice & Palliative Care cares for seriously ill patients by optimizing quality of life in a compassionate, controlled environment at their care centers. Medical social workers, spiritual care providers, registered nurses, hospice aide caregivers, and medical providers work together to maximize comfort for the seriously ill patients. Mountain Valley believes that caring for the patients means helping family members, too. Respite care provides short-term relief for primary caregivers to rest and recharge, allowing them to continue giving the best care to their loved one.
“What a blessing the night shift nurse at Woltz Hospice Home was! She made a positive impact on my life while I was going through an intense emotional struggle dealing with my loved one’s decline.”
Holistic Approach to Care
The qualified care team at the care centers meet daily to discuss patients’ needs and formulate plans to deliver treatment for their physical, spiritual, psycho-social, and emotional needs. A provider conducts daily rounds and is always on call. Nurses reportedly wear two hats at all times – one for the patient (physical comfort) and another (emotional support) for the family. Hospice aide caregivers, by virtue of their role, spend more time with the patients than anyone else – attending to personal care, turning the patient every few hours, getting their meals, etc.
“I couldn’t have asked for my sister to have been cared for any better than what the CNAs and RNs afforded.”
Volunteers play a vital role in helping the staff provide a high level of patient care by conducting an array of essential support services. For example, they assemble care packets for patients and toiletries/snack bags for loved ones, tend the rose garden, answer phones, and read to patients. While these roles are critical to the daily operations, volunteers are perhaps best known for their compassion toward patients, caregivers, and families during the end of life. The value of a smile, listening ear, gentle touch, and quiet companionship is priceless.
“We had an excellent experience of love and care for both our parents at Mountain Valley.”
Abundance of Support Services
Patients, caregivers and loved ones have access to myriad services at the care centers. From the moment families enter the front door, a dedicated staff member greets them with a smile and assists them in getting signed in quickly and seamlessly. Mountain Valley’s transport vehicles and trained EMTs make patient transport easy and stress free. The dietary department extends the same kindness and compassion as those on the front lines. While they make every effort to ensure patients’ individualized meal plans are carried out, they will happily make a new one if a meal does not satisfy. For those struggling prior to their loved one passing, as well as those dealing with immediate loss, time spent with the compassionate, highly-trained bereavement coordinators can be beneficial.
“The transport team exercised great care when transporting my sister in her fragile state.”
Continual Care and Support
The staff understands how critical it is for loved ones to be together at the bedside, providing comfort and closure. Even during a pandemic, Mountain Valley’s care centers allow families to be together. Appropriate protocols are followed, of course, but the commitment to have no interruptions of time where a family is with their loved one in the final days is unwavering.
“I am so appreciative of the great care my mother and our family recently received at the SECU Hospice Care Center.”
Mountain Valley is a leader in the hospice and palliative care industry and offers two care centers that support 18 counties across North Carolina and Virginia. These care centers provide acute symptom management and short-term respite care. The Joan & Howard Woltz Hospice Home is located in Dobson, NC and offers 20 patient suites. The SECU Hospice Care Center is located in Yadkinville, NC and provides six patient suites.
“Mountain Valley Hospice & Palliative Care provides quality, compassionate care for those facing serious illness… every patient, every family, every time.”
For more information or to schedule a guided tour of the care centers at Mountain Valley Hospice & Palliative Care contact them at 336-356-5600 or toll-free at 1-888-789-2922 or visit them online at www.mtnvalleyhospice.org/services/care-centers/