BY MARTIE EMORY
The artfully designed entrance of Restoration MedSpa always welcomes you with calm and serenity, and their resume of nurturing services is truly self-care at its finest. So, when reopening in mid-May, following the unexpected challenges of COVID-19, owner Marisa Faircloth and her staff couldn’t have been more pleased to share the ways Restoration MedSpa has enhanced their patient experience to protect each and every client!
Without a doubt, the grief that is the result of our normal daily lives seemingly evaporating has taken its toll on everyone – both physically and emotionally. Believing strongly that self-care builds self-confidence amid any turbulent situation, Restoration MedSpa has always offered a “restorative” environment as their main mission, and that will never change.
“Now, more than ever, we are aware of how our ‘place’ makes people feel,” says Marisa. “Yes, we have missed them, but we want them to feel completely confident, so we’re making sure when they leave our office, they feel better for having been here! We may not be able to give them the hugs we used to give them just yet, but we’re making up for it in other ways.”
With a warm thank you to their loyal client base for patience and consideration while the staff puts clients’ health first, Marisa and her staff continue their mission of “safe and secure” self-care.
WHAT TO EXPECT
In accordance with the CDC and the North Carolina Medical Board recommendations to protect clients and staff, while preventing the spread of the coronavirus, Restoration MedSpa has adopted the following practices:
- Always cleaning surfaces with surgical-grade cleansers
- Wearing face masks to protect all staff and clients, and wearing gloves when touching clients
- Maintaining the strictest aseptic techniques with every spa procedure
- Limiting the number of clients being seen inside at one time
- Conducting client consultations, virtually, when possible
- Requiring clients to wear face masks in the office to protect themselves and the Restoration MedSpa staff
- Questioning patients about possible exposure to anyone who has been sick, the presence of any symptoms, or if they have traveled within the previous two weeks. If you answer positively to ANY of these questions Restoration MedSpa will ask you to reschedule the appointment for a later date in an effort to protect their staff and other patients
- Requiring clients to arrive at their appointments alone and on time
Karl Stonecipher, M.D., Medical Director, expands on how the staff is striking that necessary balance of service and safety. “We aren’t allowing more than three patients at a time in the office, and we’ve set up three different entrances and payment areas for each of them. We’ve also put up plexiglass at each of our check-in/out stations, and placed easy-to-read logos on the floor to encourage social distancing.”
Depending on the provider a patient is seeing, they will enter through a specific door, have their temperature taken, answer a few questions, and then be taken back to meet with the provider. Patients will flow back through that same door to check out. “We’re also seeing many patients online for no-cost, virtual consultations,” explains Karl, thus limiting the amount of time they need to be in the office. Restoration MedSpa reopened slowly, starting with very minimally invasive treatments such as Botox, lasers, and hydra-facials, and gradually worked up to a full-service schedule. Medical grade skin care products are also available in their online store.
Remember, you can always make an appointment for an initial visit online at restorationmedspa.com, or call 336-999-8295. Visit the Winston-Salem location of Restoration MedSpa at 250 Executive Park Blvd., Suite 105, and the Greensboro location at 1002 N. Church Street, Suite 101.